🎉 New! Access form and form fields with smart values in Jira Service Management

32 comments

Tejas Patil
Contributor
January 7, 2025

Hi @Hanh Pho,
Got it, That's helpful as well.

Thanks.

David Foote
Contributor
January 8, 2025

@Kelby Corr 

Not sure why you'd get different results. 

I'm not crazy about loading the forms page, using the developer tools, going to the Network tab, then finding 'forms' and then selecting 'Preview'. Especially when you have a huge number of forms, I think it would be easy to get the wrong form.

For me, on a test project where I had just one form, it was pretty easy to line them up and I got the same UUID via both methods:

compare.png

 

If you have multiple forms attached to a card, you might need to use list operators to get all the ids.

 

Bao Truong
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January 9, 2025

@Sam Knight You should also mention that the old method of using Jira entity properties will be removed, so people can plan to replace it. 

https://community.developer.atlassian.com/t/removing-access-to-forms-data-using-jira-entity-properties-api/80912

Also, this new way takes more time to run than the old way.

Trying this out now, and the smart values doesn't seem to work with fields that are using a data connection? The returned value and id for the dropdown are always blank. Same smart value on a static dropdown works.

EDIT: 2025 March 07 - created a support ticket and have confirmed it now works for fields using data connection too!

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Phong Nguyen - Atlassian Solutions Engineer
Contributor
March 5, 2025

@Sam Knight @Hanh Pho Could you please provide more clarification about this related post? https://community.developer.atlassian.com/t/removing-access-to-forms-data-using-jira-entity-properties-api/80912

We’ll soon be removing access to Forms (previously ProForma) data currently stored in entity properties from both Issue properties routes and Project properties routes.

Do we have a plan for when we will remove it? It's crucial that we prepare in advance to transition to the new methods for accessing the form data. Thank you.
Phong Nguyen - Atlassian Solutions Engineer
Contributor
March 5, 2025

*Deleted*

Mauricio Heberle
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March 12, 2025

Anyone else having trouble when trying to retrieve single user fields?

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