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Jira Service Management
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Jira server 10.5 I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/ but I can't find any jira-invite-user-plugin-X.X.X_X...
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I am trying to copy all attachments from one JSM ticket to another ticket using an automation rule. When a user submits a ticket on the associated JSM portal, a PDF file of the submitted form is atta...
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Recently our JSM layout changed and it's hard for me to read the ticket #'s since they added the "white" background behind them. I use "dark mode" and have been unable to find where and how to set i...
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hi, i aleady have a lot of created issues, filled with form fields. I recently learned you cannot filter on those fields. Now I found the way how to link form fields to project fields and f...
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Hello, when customer creates first ticket in JSM, they get invitation e-mail "You have been invited to the Support Portal, where you can submit requests and get help, but there has been no r...
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I copied a table from Google Sheets in which curly brackets were used in some texts to Jira. It looks nice until I saved the change. After this, the layout is garbage.
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Hi We've been testing some apps to figure out what fits for us and now I want to uninstall the ones we don't use. But the uninstall button is greyed out? I've manually cancelled the subscription of t...
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Hi all, Been trying multiple automation rules but not yielding any success. I have a "Master" Work item in a project (company managed) and when I clone from this work item, both work items show th...
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Hello Community, I've noticed that it's possible to add comments to the past in our service projects. I would like to disable or restrict this, but I can't find any corresponding permission in th...
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Is it possible to see in a work item in the comments what type of comment has been made? There are internal notes and reply to customer and where can you see the difference as to how someone has don...
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現在、「Imports REST API Guide(*)」を参考にして 外部システムであるServiceNowのデータを、AssetsへImportする処理を検証しています (*) https://developer.atlassian.com/cloud/assets/imports-rest-api-guide/workflow/ Guide に記載されている Step...
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Hi, In a team-managed project, I have a complex workflow shared by several request types. I need to ensure that some of the transitions cannot be performed depending on the request type. I can't f...
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Hello Atlassian Support Team, Our account administrator has lost access after enabling email-based two-factor authentication. Unfortunately, the authentication codes are not being received via email...
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모든 권한을 다 받았는데, 관리되는 계정에 접근이 허용되지 않습니다. 어떤 설정을 변경해야 하나요?
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Hello, I am referencing this article below and I understand what it's explaining, but I have one question. The people that I invite to my Restricted project, do they get added as Users to the ...
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At my company, I've been tasked with handling the migration of Opsgenie to JSM. Atlassian claims feature parity between Opsgenie and JSM, but I understand there are important differences and caveats...
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I've asked before and was given answers for other things but not what I am specifically asking for. We have about 20 different Priority Groups and I cannot figure out how to sort them. They are not a...
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Hi, I am evaluating JSM using the free edition. I created a form with custom fields and want to set the due date on a work item to be three days prior to the date of another field I called Start Dat...
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Hi, I would like to add a field from type "Object" to an object type via the Asset REST API, but I always get an error message "The input is not valid...". Here is my payload: payload = { "name":...
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Wondering if anyone has had issues with using the When:worker added to workday trigger. We have followed the setup guide but not getting any results after creating a test user in Workday. ...
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What is the functionality difference between having the attachment field in the request form versus the separate form? Since we can't choose where to place the form within the request and the attachm...
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I'm sure I'm missing something obvious, but I'm on JSM cloud, trialed Jira Product Discovery and want to uninstall it. Not sure how to do that since it's not treated as an app.
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Hello, I want to make some fields readonly or hidden for a specific group meanwhile other users can edit these fields. I want this to be by default not throught a validation rule during the tr...
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Hello I really like the idea of the Services feature but find it severely limited with seemingly arbitrary restrictions. But surely there must be some sense to it and use of it, so I'm wondering ...
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Hey Atlassian, Is is possible that you can enable a bulk remove (delete) action in the Cloud Admin User Management UI, so that us admins could filter out deactivated users from a group, and t...
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Atlassian Community Events
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| 31 | |
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| August 19, 2025 5:31 AM PDT |