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Jira Service Management
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I’m unable to access the Timeline view in our Jira project. Other users in the same project can see the Timeline, but I cannot. I've: Logged out, cleared cache/cookies, Tried multi...
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I have made an automation where i generate 2 tasks while creating a change request. I wan't that the assignee's are automatically assigned with values from the parent form. I found the custom fields ...
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So I have built a rule that sends me a reminder email and the rule should contain the date on which I have to renew a key. The date is in the asset. I have also already built a query that also gives ...
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Hi, Im looking to get an output once a day into a shared team slack channel. Id like the list to show all tickets not updated by assignee. The JQL Filter works fine, but im unable to get...
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Hi everyone, I'm creating a Jira ITSM based on the "Advanced IT service management" template for my company. One of the key points is that we will have a level 1 support (where each ticket ...
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At the moment, we have clients accessing our knowledge base articles to access further information for our product. I am currently unable to access the customer portal, as well as the internal platfo...
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If two people are working on a ticket at the same time, I would also like the ticket to be assigned to both people. Is that possible? So the “Assignee” field should be able to contain two people.
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Hello everyone, I have just about finished off building our new portal forms, automation and workflow for some users. I am wondering two things - 1. Is there a way we can add in a pop up to ...
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Hello, I've been looking for a solution on how to configure in JIRA, so that the attachment showing in the notification email will be able to download without have to accessing to the JIRA Portal ...
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Hello, when i press create link work item in a jira ticket to create a change request linked to that item, i get a pop up screen titled create linked issue, however that screen is missing the Priorit...
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Are there permissions that will allow a user to see a task assigned to them in a project but not see any other tasks that are not assigned to them?
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We had users that were disabled and re-enabled in Azure. they lost jira access. The accounts are deactivated, and they will not allow us to reactivate the button is greyed out. We do not have SSO se...
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cómo llevar el control de los activos y su historial, así como también generar reportes eficientes. Necesitó el historial de los activos ejem a cuantos usuarios se a asígnado
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How can we include the full comment history in Jira email notifications? We are facing an issue where only the most recent comments are included, which does not meet our clients’ expectations. Could ...
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We are still in the learning phase with our JIRA helpdesk and we have run into a little issue that I would like to resolve. I want my users that are submitting tickets to be able to see the Sta...
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I run a support desk on JSM for customers of our software package. They raised support tickets with us via a subdomain, https://support.ourdomain.com/. We have taken on a new customer that i...
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{{issue.created.plusWeeks(3)}} The due date should be set to 3 weeks after the work item was created I have also tried “{{workitem.created.plusWeeks(3)}}”, but the due date still remains empty....
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Hi All I am using JSM Data Centre I dont have script-runner I have a custom field for assets customfield_100 which contains an asset with text attributes Key Name Serial I c...
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Hi All, Writing to inquire if the beta version of Dashboard Insights can be enabled in the Sandbox version of our environment. Thank you, Li H.
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Hello guys! I was wondering if there´s any plugin or feature for JSM, to manage hired services for the custommers. Any solution that permits the service agent to be aware of the service...
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Hi everyone, good morning. Hope you're doing well! With the recent Jira update, I’m experiencing some issues with custom fields. Some custom fields simply can't be associated with the forms of cert...
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Hi everyone, I’m building a Jira Cloud Automation rule and I’m stuck on reading the value of an Assets field in a smart value condition. Field: “[JESS] – Assets Deelnemer Afdelingen Teams” Typ...
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Hi there, I want to assign the team based on the affected service selected in a customer request. The affected service will be preset on creation from the portal. I now want to have a generic rul...
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The rule is now always executed when an asset is updated and in our case this happens every hour due to an importer. Can I tell the rule to start only once a month? With the trigger, I can only ...
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Hi everyone, I'm encountering an issue with a cloned request in Jira Service Management (JSM) where the image preview in the description is not displaying, even though it appears correctly in the or...
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| August 28, 2025 10:24 PM PDT | ||
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