Hey guys, I'm trying to create an automation where you transition a ticket to a specific status, it will automatically create a ticket replicated in a Jira Software project, the problem is that everytime that the ticket moves again to the same status it will run the automation again, how can I avoid that?
I mean, when the automation is already triggered once, don't do it again, because it will create as many new tickets as you transition to the status.
Thanks guys
The way I do it is that I check for a specific link type that I use when creating additional issues, and if they exist then the automation will not execute past that check. You can also add something in the summary field of the issue that you create and check if that issue already exist if you do not want to use a specific link type.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.