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Automation loop problem

Mario Amaya January 24, 2024

Hey guys, I'm trying to create an automation where you transition a ticket to a specific status, it will automatically create a ticket replicated in a Jira Software project, the problem is that everytime that the ticket moves again to the same status it will run the automation again, how can I avoid that? 

 

I mean, when the automation is already triggered once, don't do it again, because it will create as many new tickets as you transition to the status.

Screenshot 2024-01-24 at 19.55.08 (2).png

Thanks guys 

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 24, 2024

The way I do it is that I check for a specific link type that I use when creating additional issues, and if they exist then the automation will not execute past that check. You can also add something in the summary field of the issue that you create and check if that issue already exist if you do not want to use a specific link type.

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