How to make Jira Automation send email to more than 1 google groups?

[Zaur Suleymanov]

I am setting Jira Automation rule to send out email upon each version release and faced with the problem that email is sent but never received when "To:" field contains more than 1 google group email address. 

When there is only 1 group email and some other regular email addresses, everything is fine. 

Is it a bug on Jira Automation? 

[Alexander Pappert · Accepted solution]

you should open a vendor ticket

[Kilian Müller]

@Zaur Suleymanov I experience a similiar problem, I have a google group which includes two other groups and it seems there is no email received at all. Did you raise a ticket or found a solution?

[Zaur Suleymanov]

@Kilian Müller I did not raise a ticket. I had to type in all email addresses manually asap to make this rule working.  

[Kilian Müller]

Thanks for your answer! Thats not good, but probably I will do it also.

[Shanaz Vakil]

Hi 

I am also facing this issue if I add more than 1 google group Jira automation only sends the email to participants of one group ...apart from listing the emails individually is there another solution? also is there a ticket for this?