In Jira Cloud -> Forms, access=Public, how to link a custom field to the mandatory email address.

[Dan Driscoll]

I have a Form with Public and it shows an email address as a mandatory field.  It does not appear on the submitted Jira work item ticket though.   I created a custom field thinking I need to map to one, but there is no function to link.   

[Trudy Claspill · Accepted solution]

Hello @Dan Driscoll 

According to the documentation the email address should appear in a comment in the created item.

Jira Forms (vs. JSM Forms) do not support creating a field on a form that is a separate entity from the data field in the Jira work item, so there is no functionality to link a field in the form to a data field. Except for the above one special field of Email Address all the fields added to a Jira form are already defined as Jira fields.

[Dan Driscoll]

Thanks.  I had initially tested it from the same browser while logged into Jira.  Subsequently, I tested with an external system and see the email address field presented, and the comment added containing it.   I suppose it would be a nice feature add to be able to put that in a custom field, for filtering/sorting, and so one does not have to parse comments.