E-Mail to Jira Handler won't accept attachments

[thomas]

We are using the Standard Mail Handler to receive E-Mails to create Jira-issues.

This works really fine. We got E-Mails and Jira creates the corresponding Issue.

We also need to process the Attachements. Those shall be attached to the Issue. 

How to configure Jira that this will work?

I did not find anything in the forum and on the documentation. 

[Thiago Masutti · Accepted solution]

Hi @thomas 
I hope you are well.

By default, Jira should process the attachments and add them to the created issue.
This is described in Creating issues and comments from email .

Some considerations:

• The user creating the issue needs create attachments permission on the target project.
• Attachments have a limit of 10MB - https://jira.atlassian.com/browse/JRASERVER-64322 .
• There's a known bug about it depending on issue level security configuration - https://jira.atlassian.com/browse/JRASERVER-32386 

Kind regards,
Thiago Masutti

[thomas]

Thank you very much. 

This is exactly as we need it to process,

I will investigate now further based on our log-files (as the error seems to be on our side).

You can close the ticket for now and If we would need further Support, I would open another Ticket.

Thank you very much for the great and fast answer

Thomas