Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Labels not showing

Rebecca Matthews July 22, 2022

Hi, 

 

I'm having some trouble with custom labels. 

The labels already exist and you can see then on previous tickets but when I'm trying to select them, they aren't being found and they are coming up as New when they already exist. 

Any ideas please?

1 answer

0 votes
John Funk
Community Champion
July 22, 2022

Hi Rebecca,

What type of projects are you working with? Are you trying to use the labels on the same project or different projects? 

Rebecca Matthews July 27, 2022

Hi John, 

 

We're use it for software projects. We have a Kanban board and when a ticket is created we usually pop labels on the ticket under the details tab (the first label option), for example BOLT would be one and RABO another. I know we already have these labels but for some reason they're missing so we have to create then as a new label. 

Sorry I hope that makes sense 

 

Thank you

Rebecca

John Funk
Community Champion
July 28, 2022

Thanks for adding more information. Can you share a screenshot of one of the issues? It would need to be a full screen. 

And are you using the standard Labels system field? Or did you create a new custom type Labels field? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events