SLA and Duedate

[Maahshid Vaziri]

Hello everyone,

I have a project in Jira Service Desk, and for some tickets, I need the Time to Resolution SLA to be based on the Due Date. However, the Goal cannot directly take the Due Date, so I wanted to do this in the Automation Rule, and I think I need to write a script. Unfortunately, my script is giving a lot of errors. Can you help me with this, and do we have a script that can do this?Or is there an alternative way to set the Due Date as the SLA Goal?

[Samuel Gatica (ServiceRocket)]

Hi @Maahshid Vaziri 

You can use Jira Automation and copy the Due date to another field as detailed in this post

Set SLA due date in a Jira custom field

I hope this helps!

Best regards

Sam

[Maahshid Vaziri]

@Samuel Gatica (ServiceRocket) 

many thanks, but I've question, how can i set another custom fields with SLA? SLA Goal only get time.