To restore ticket within JIRA Project

[lester Kacprzak]

JIRA ticket has been deleted from the Edhub FGR project, it contains a lot of relevant information for us

[David Freitez · Accepted solution]

Hi @lester Kacprzak

Unfortunately, there is no way to recover a deleted issue unless you had a backup to restore it from,  or having a plugin for that, such as: Who deleted my issues for Jira Server.

This question has been asked before, perhaps you can find additional information on this community post: https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-recover-a-deleted-issue/qaq-p/847299

Hopefully this answers your question.

David
ServiceRocket

[lester Kacprzak]

We have a backup, what is the process restore one JIRA project from the backup Database. 

[David Freitez]

Hi @lester Kacprzak

Good thing you have a backup.

The restore process will depend on the type of backup you have.

• Is it a Database Backup ? Link
• Is it an XML backup ?  Link 

The import will also depend on the Jira version you are running, kindly make sure that the guide you are using matches your Jira version.

Regards,
David

[Vish Reddy {Revyz}]

Hi @lester Kacprzak @David Freitez 

Once you delete something in Jira you have lost that data forever be it issues, attachments or any of the configuration objects.

Thats what inspired us at Revyz to build an app for simplifying backing up your cloud Jira instance which includes issues, attachments, comments, configuration objects and more.

Please visit our market place page to see all things we can help you with protecting your data in your Jira cloud instance - Revyz Backup & Restore 

Additional information is also available at - Revyz Backup & Restore for Jira Software Cloud

Also note Atlassian recommends that you backup your data per the SaaS Shared responsibilities 

I would love to get your feedback on what we are doing and how to improve given an opportunity.

Thank you

Vish

Reference -

Atlassian, Customer Shared Responsibilities - Very good reference doc

Atlassian Security Practices - An excellent reference of Atlassian Security practices