Welcome to the Atlassian Community Forum.
One thing to know is that this isn't a help desk. We're just other Atlassian users and admins. We don't have any access to your Jira instance; but the Atlassian support staff would.
I don't work for Atlassian; most of us here in the Community don't. A few Atlassian folks do contribute, but to make the most of the Community please remember that we're mostly a collection of Atlassian Users.
This community resource is more likely to be able to help with general problems, not specific Jira instance/project/board configuration issues as you are likely encountering. To create a ticket with Atlassian for support, go here instead:
https://support.atlassian.com/contact/#/
Now it is possible you've run into a bug. But it's more likely a configuration oddity.
Taking a look at your query, I did notice you could simplify it by using
project in (labkey, "Digital Data Repository") AND ...
since the subsequent AND clauses for those two projects are identical.
Now I'll just ramble on about possible causes and things to double-check...
As I'm sure you know, running your query in the "issue navigator" (accessed via "Issues and filters" in the left navbar from any board) will show everything that matches the JQL. Specific board configurations, though, can layer on top of that to change what is shown on a specific board.
Saying that another way: The same JQL can look radically different on differently configured boards.
This suggests that the problem you're encountering is probably in the board configuration. I'm unclear about exactly what's not working. But I'd recommend reviewing the "Board settings" specifically in these areas:
- General > Filter (ensure the saved filter matches the intended JQL).
- General > Kanban board sub-filter (probably irrelevant, you mentioned "Active Sprint" view suggesting a Scrum board, but that sub-filter is a common cause for unexpected behavior on Kanban boards).
- General > Hide completed issue (all the subtasks don't happen to have simply "aged off the board", have they? Again, only for Kanban boards).
- General > Swimlanes > Queries (if being used, look for interactions here)
- General > Quickfilters (just ensure you've cleared all quickfilters when viewing the board during your tests)
I'm not the most knowledgable person here, but I hope that might be helpful.
Please do post a follow-up about what fixed it for you (so we can all learn). If I did manage to be helpful, please "accept my answer", as that supports my credibility as a contributor here. Thanks, and best wishes!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.