Tag: "help-center"

I am looking at our Help center portal, and under requests you can filter on open and closed but the results are very mixed. Occasionally getting closed entries in open and open tickets in closed. I'...

• Jira Service Management
• data-center
• help-center
• jira-service-management
• jira-service-management-data-center
• requests

Hi All, Is there a way to edit the below message which pops up when a unregistered user tries to sign up in help center portal. We could not give access.Use another email and try again. &nbs...

• Jira Service Management
• cloud
• help-center
• jira-service-management
• jira-service-management-cloud

Hi all I have 19 JSM projects and 5 of them are not Restricted. Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types...

• Jira Service Management
• cloud
• help-center
• jira-service-management
• jira-service-management-cloud
• portal
• +1 more tag...

Hello Atlassian Community! I need all my users to be able to see all the tickets created in my project via Help Center. Currently when I go to the Help Center I can see only my own tickets. I found...

• Jira Service Management
• cloud
• customer-portal
• help-center
• jira-cloud
• jira-service-management
• +1 more tag...

Hey, When I create a new ticket using the slack integration, it does not show in my requests in the top right corner of the help centre. The items only display in the help centre if they were create...

• Jira Service Management
• cloud
• help-center
• jira-service-management
• jira-service-management-cloud

We are wanting to use Help Center so our users can see all of the details in a Request that they have been invited to within our JSM project. We would like to make it so they can only see the Request...

• Jira Service Management
• cloud
• help-center
• jira-service-management
• jira-service-management-cloud