Hi all, My team is developing a custom solution to integrate telephony systems like Aircall, Dialpad, and Ringcentral to Jira Service Management. Example flow when you get an inbound call: Match ...
Hello, Since the last update for Trello on phone, I've been experiencing a bug with checklists. When I add a new line to my checklist and try to move it up or down, I can grab it and move it, but a...
Our team does not want to receive interactive phone calls through OpsGenie (the functionality is really bad, slow to connect, difficult to hear, leaves everyone frustrated, and often results in the w...
We want to - Directly display current processes (e.g. offers, open tickets, etc.) of the contact during telephone calls - Input option / documentation of results from the ongoing call - Jump to di...
Jira Service Desk/Management does not allow you to enter a Customer Phone Number - or for that matter any other information about the customer - Name, Address, Phone Number, Company, Mobile Number e...
...ossible and it is the same, but they are receiving and i am not receiving emails. when i started i received mails on my phone jira app connected email to outlook also, but not i do not receive there too....
We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones. Is t...
On my phone, I am not able to change covers or tag myself (just myself, I can tag everyone else) on any cards on the Trello App. On my desktop App and on the website this works fine, but on my phone...
...e able to find the client (like with a user-picker field), but I also want him to view the client's profile to confirm his identity (like phone number or mail address). Right now, I can find the c...
I would like to set up my existing phone number for the call routing integration in Opsgenie. Is that possible? Under which circumstances? How would I approach this configuration? Or can I only h...
Hi there, Is there a possibility to let reporters of incidents speak to an on-call agent directly via phone? E.g. There is an incident, Lisa calls the Incident Phone Number and Alex who is on c...
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