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Unable to access channels at Jira Service Management

Muhammad Shahan Rashid March 19, 2025

Hi Everyone, 

I created a Jira Service Management Project and assigned me maximum rights but now I am unable to access Channel items like Portal, Email, Widget, Chat etc. My colleague who is a JIRA Administrator does have this access. I am also an Administrator to but I lack this feature. The page says: ""

 

No access

It seems that your account xyz.com doesn't have access to the help center.
Try contacting your admins to grant you permissions.

Please suggest what am I missing?

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2025

Hi @Muhammad Shahan Rashid , welcome to the Community. What does maximum rights mean? Are you an Org admin, Project admin, Service Team, etc? Can you share more info? A screenshot of your project permissions?

Muhammad Shahan Rashid March 20, 2025

Dear, I am Project Admin

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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