I Cannot Submit a Ticket to Atlassian Support

[Stephen Doggette]

In trying to submit a ticket/question to Atlassian Support, the only options I get is for documentation or this community.  I have no way to submit a ticket.  NOTE: I modified our URL for privacy concerns.  THANK YOU.

[Utkarsh Singh · Accepted solution]

Hi @Stephen Doggette If you could help me with the site URL or your email address or something else unique, I can probably tell you the cause of the problem. Or try opening a support case under the topic My account and request the engineer to share the cause for this problem.

[Stephen Doggette]

@Utkarsh Singh Hello and thank you.  Note: sdoggette@unidev.com is my email address.  I am unsure of where the "My account" topic is located.  Any information you can provide would be much appreciated.

[Utkarsh Singh]

No worries @Stephen Doggette Email address is enough. The site *-dev.atlassian.net has a Standard subscription to Jira but you're not one of the admins or tech/billing contact to open a support case. Please request one of the authorized users to open the case.

Use this link to open a support case for your account.

[Stephen Doggette]

@Utkarsh Singh Again ... thank you.  This information supports what I have been told earlier.  I am working internally on trying to get the correct roles/permissions set.  I will keep you updated.  CHEERS.

[Stephen Doggette]

@Utkarsh Singh Hello.  It was indeed finding the right person with the right role to submit a support ticket.  THANK YOU VERY MUCH FOR YOUR HELP.  Cheers.

[Utkarsh Singh]

You're welcome @Stephen Doggette :) 

[Kian Stack Mumo Systems · Accepted solution]

@Stephen Doggette, 

Do you have a free site? If so, you don't have access to Atlassian support. Just the documentation and the community.

[Stephen Doggette]

@Kian Stack Mumo Systems Thank you for your response.  We have a corporate license in place.

[Nic Brough -Adaptavist-]

Um, what does "corporate" mean?  The words Atlassian use are free, starter, standard, premium and enterprise.

Also, to raise a support request, you have to be named as the billing or technical contact on the account that owns your site.

[Stephen Doggette]

@Nic Brough -Adaptavist- Thank you very much for that information.  I will reach out to my powers that be and use the proper terms.  I will update this thread when I have that answer.  Cheers.

[Stephen Doggette]

@Nic Brough -Adaptavist- Good day.  It appears that our license is at the "Standard" level.  Does that help?  Thank you.

[Nic Brough -Adaptavist-]

Yep, that means you have support, and your tech or billing contacts will be able to raise support requests!

[Stephen Doggette]

@Nic Brough -Adaptavist- Thank you for the confirmation.  I have passed that along to my management.  I will keep you updated.  CHEERS.

[Stephen Doggette]

@Nic Brough -Adaptavist- Hello.  It was indeed finding the right person with the right role to submit a support ticket.  THANK YOU VERY MUCH FOR YOUR HELP.  Cheers.