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- Community
- Tag: escalation-service
Tag: "escalation-service"
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Hello, I am trying to create an escalation service that will close tickets greater than 7 days, sets the resolution to completed and adds a comment. In the workflow, when the close button (transitio...
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Hi, I created custom scheduled job with ScriptRunner that is checking all our projects and sending out emails to responsible for those projects. An email is basically a HTML table with rel...
- Jira
- Question
- escalation-service
- jira
- jira-server
- job
- +3 more tags...
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Hi Guys, Weird request came from user, User wants an auto email on every friday in which Dashboard should be attached in emails in jpg or pdf or png any format similar to UI. Using Sc...
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Hi, I created custom scheduled job with ScriptRunner that is checking all our projects and sending out emails to responsible for those projects. An email is basically a HTML table with relevant data...
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JIRA Service Desk 4.13.2 (Jira Server) Hello, I am using "ScriptRunner >> Jobs >> Escalation service" to add a comment to a group of issues with a JQL Query. I would like to add th...
- Jira
- Question
- escalation-service
- jira
- jira-server
- scriptrunner
- server
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Hi community, we have an Escalation Service in place whose job is to post a comment if the issue hasn't been updated in the last 4 weeks to inform the assignee to take actions. The comment ...
- Jira
- Question
- escalation-service
- jira
- jira-server
- scriptrunner
- server
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Hi, I'm running a JQL using Escalation service (Scriptrunner), for the below code; having issues in resolving warning. any help !! import com.atlassian.jira.component.ComponentAccessor impo...
- App Central
- Question
- escalation-service
- groovy
- scriptrunner
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Hello, I am attempting to set up an escalation service that will automatically ping users who have not approved tickets after a period of time. I've browsed a number of existing community postings,...
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Hi I am hoping for the escalation server to be able to capture data once the event listener is triggered, so that i can then use this data to write a bulk email of all issues without an Esti...
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Hi all, I´m new in JIRA World and i need your help. I´ve using "Escalation Service" to help us in execute some tasks automatically, but i´ve a problem with results. Details: JIRA v6.3...
- Jira
- Question
- escalation-service
- jira
- scriptrunner
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Hi, I have set an esaclation service which is closing issues based on some filter (it works perfectly). But I wanted to add a label as an additional action to the issue - I have this code import co...
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When I tried to run the Escalation service from script runner plugin to change automatic status from resolved to closed . Status will be changed automatically but auto comment function is not ...
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When I tried to run the Escalation service from script runner . It showing " Number of issues returned by query: 0 " . I have inserted JQL Query which has 66 numbers of issues (from filte...
481 views 4 0 Deleted user July 8, 2015 -
I'm looking to migrate functionality from the Jelly Services to using Script Runner Escalation Service. What I want to do is send an email directly to assignee without necessarily updating the issue...
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Hi Everybody, i am using scriptrunner for updating a field when an issue is overdue. I would like to avoid sending an email for issue updated event. Is there a way to do that? Thanks in advance, ...
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We havethe problem, that the escalation service is not added by installation. An d if I try to add the service manually, I get thois error: Class [com.onresolve.jira.groovy.canned.admin.Escal...
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Hi I added a second escalation service using the Script Runner plugin but it doesn't execute anything. The first service work find. I'm using Script Runner 3.0.5 and JIRA 6.2.7. I have a quite long...
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Hey there, Got some escalation services on an instance ~about 10. They are all like this below to automatic transition issues in another project which are linked with this in a special sort of li...
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Escalation service is very useful, however it does not support Global workflow transitions (aka, the ability in workflow that allows a transition out of All workflow steps). Can this bug resolution b...
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Hi, First of all, I know Escalation Service is marked as BETA. So I just add this question here to maybe help out sort a known/unknown bug. JIRA 6.2.3 and Script Runner 2.1.17 Setup = Two servi...
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