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Community resources
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Community resources
- Community
- Tag: request-participant
Tag: "request-participant"
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TL;DRs are in BOLD. Background: My organization's internal customers are accustomed to (and largely prefer) working out of email rather than navigating to ticketing portals. We have both JSM & ...
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We currently have the 'request participants' feature enabled. People will have an email sent to them with a statement along the lines of "you have been added as a resource". Many people do not...
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Hello good people! My problem is the following: Customers can add new people as request participants to the project by putting their email addresses in the "To" or "Cc" field when they reply to an ...
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The forwarding email address many times it's added as a 'Request Participant'. How to fix that?
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Hello community, I'm hoping you can take a peak at this issue: Issue - we have users that can send in from their company email (eg. doej@company.com) or their alias (John.Doe@company.com). ...
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I would like to grant Browse Issues permissions to our reporters and request participants without giving them access to browse the entire project. I dont see Browse Issues as an option - is that avai...
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Hi, When a new customer is sending an email to our Jira Service Desk project - and CC'ing other people - the new customer is being added to Jira as a customer but NOT the people on the CC of the ori...
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I have found it works reliably if the issue is created via email request, or by the Help Center/portal. However many tests have shown that adding via issues created by the green "create issu...
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If we have a user email in with a cc'd list of external users there currently seems to be only two options: 1. Let them be able to create accounts and have them appear as request participants. ...
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Hello, we have a problem with Request Participants. When the Reporter send us a ticket, only the Reporter recieve the email confirmation issue created. We need all contacts (request participants) ...
- Question
- cloud
- new-to-jsm
- request-participant
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If a person is added under Request Participant and is later deleted from the Request Participant field, what do they experience? Presumably they do not receive any notification letting them know abou...
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Has anyone found a workaround that will allow Request Participants to view tickets when the ticket has a security level on it?
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I need to create a rule to tell JSM to NOT place any CC'd email addresses in the "Requested Participants" area of the ticket when an issue is opened via email. Can someone share with me how to do th...
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Hi there, I have checked the community already and found some entries on the same issue. It seems an easy setup: The "Edit issue" function let's you add a json under "additional fields" without se...
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Hi, We've got a public service desk for online customers. All questions are handled by a support employee but I would like to automatically add the manager of the concerned store as a participant i...
- Jira
- Question
- automation
- cloud
- jira
- jira-cloud
- json
- +3 more tags...
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Hi, When an email is sent to our service desk and is cc'd to several other people, those people are added to the ticket as request participants. Is there a way to remove request participants o...
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In our organization, we don't want our customers to share tickets with agents from the customer portal. Is there any smart way to exclude the Service Desk Agents from being added to the Request Parti...
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Hi Support Team! We`re successfully working with Jira Software in our development team but want to extend the functionalities with the Jira Service Desk to fit the needs of your Customer Care depart...
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According to this article, https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-request-participants/ Request participants needs to get notifications. But I tested, when I ...
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