Dear JIRA team, we are working together with a provider who uses Jira as well (they use JIRA Cloud, we don't). We have set up an mailhandler that sends emails to their JIRA Servicedesk module. But o...

• Jira Service Management
• Question
• auto-reply
• cloud
• jira-service-management
• jira-service-management-cloud
• mailhandler
• +1 more tag...

We recently started testing a appended disclaimer for all inbound emails from external addresses. There is an email alias that is used for creating tickets and a forwarding rule exists to forward th...

• Assist
• Question
• auto-reply
• email
• halp

We are struggling with tickets in which other suppliers supportdesks participate. Often they have an auto reply function, and so do we. So our Jira servicedesk and their servicedesk keep autoreplying...

• Jira Service Management
• Question
• auto-reply
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, We are using the cloud version of JIRA service management. Our client sends us tickets through their ticket management system, so we don't have to log on a VPN to always monitor tickets.  ...

• Jira
• Question
• auto-reply
• cloud
• email
• jira-service-management
• jira-software

Hi, I have set up both a portal with contact form and we also have a dedicated email to which the request can be send directly (this email is also connected to JSM.   Is it possible to set up ...

• Jira Service Management
• Question
• auto-reply
• jira-service-management

I want to reassign issues of users who are on vacation. The out of office addon is not enough since it only covers newly opened issues which have been assigned. If a user still has open assigned issu...

• Jira Service Management
• Question
• auto-reply
• jira-service-desk
• jira-service-desk-server
• server

Hello,   I need to configure an auto reply. Now when customers send an email to my support email a ticket is opened automatically. What I want to create now is an auto reply to inform them tha...

• Jira
• Question
• auto-reply
• email
• jira
• jira-software
• jira-software-server
• +1 more tag...

I have an auto-reply email created s when they a user creates an issue they receive a reply saying the issue is being worked on. There is one email address that I do not want to send an auto-reply em...

• Jira
• Question
• auto-reply
• cloud
• email
• jira
• jira-cloud

I have one team member whose system replies to every Trello message by posting their Out of Office auto reply. Any hints or strategies on how to squelch these?   I could ask her to tu...

• Trello
• Question
• auto-reply
• notification
• trello

We are using the SD functionality that creates a ticket from an email address. Is there a way to set up an auto response email that would  acknowledge that the  customer's email was receiv...

• Jira Service Management
• Question
• auto-reply
• email
• jira-service-desk

Dear all, I would like to know where I can translate the term "automatic response" in our service desk portal. When the status is changed, JIRA notifies of this status change. The message of th...

• Jira Service Management
• Question
• auto-reply
• jira-service-desk

I have set up an incoming mail address as well as a mail handler that creates bugs for all emails coming into that specific email box. Is there a way for JIRA to generate an auto response once the b...

• Jira
• Question
• auto-reply
• bug
• email
• jira

I've already configured email handlers for my project. Is there a way to setup an "auto-reply" for emails received/processed by a mail handler? Sample: When a customer sends a support request, I ...

• Jira
• Question
• auto-reply
• cloud
• email
• jira
• jira-cloud