Hey Atlassian Community! We have exciting news for all JSM admins who want to expand self-service options on the Customer Portal.  We have just released two major updates in Actions for Jira...

• App Central
• Article
• actions
• itsm
• jira-service-desk
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

The user guide on how to set up KB integration is totally confusing when it comes to the step about setting up a user that is supposed to be used for the Confluence access from the Jira Service Desk ...

• Jira Service Management
• Question
• cloud
• confluence
• jira-service-desk
• jira-service-desk-cloud
• knowledge-base
• +1 more tag...

I'm using Jira Service Desk to intake information from customers and to guide them through an approval process based on their answers to questions on a request type. Part of the workflow is guiding c...

• Jira Service Management
• Question
• jira-service-desk
• calendar
• customer
• customer-portal
• google-calendar
• +6 more tags...

Hi,    What we are missing in JIRA is a REAL SelfService portal. So not a simple popup with "maybe you are looking for this" kind a stuff.  But one where you can help the customer fi...

• Jira Service Management
• Question
• customer-portal
• jira-service-desk
• self-service
• workflow

This page (https://trello.com/en-US/guide/team-administration) seems to indicate that if you have linked a Slack team you should be able to self-join a Trello team.  The section called "Be ...

• Trello
• Question
• self-service
• slack
• team
• trello

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian, we can provide a successful ...

• App Central
• Article
• actions-for-jira-service-desk
• atlassian-marketplace
• atlassian-support
• automation
• customer-satisfaction
• +10 more tags...