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- Community
- Tag: time-to-sla
Tag: "time-to-sla"
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Does your team always manage to close requests on time? Or are you just guessing how well you’re meeting your SLAs? Tracking SLA metrics is not just a formality—it’s the key to team efficiency...
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Hola, quiero realizar una automatización que se me envien por correo todas las incidencias donde su SLA se venza durante el día de hoy. Y que salga a las 9:00 y 13;00 horas
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SLA performance tracking has become even smarter. Now, you can dive deeper into your team's productivity by analyzing SLA metrics based on Jira fields or custom criteria. Whether it’s priority, sever...
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Hi community, we are using Jira cloud and have Time to SLA plugin. I want to write JQL to find for example issues which have "SLA name" breached, but Time to SLA does not support JQL's. ...
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Hello team, can anyone confirm what happens to SLA history if I delete an SLA from my JSM project? We have an SLA we want to delete because we've made some team changes and no longe...
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Transparency and communication are critical to building trust with your customers. One powerful way to achieve this is by making Service Level Agreement (SLA) metrics visible on the Jira Ser...
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Last time, we explored SLA Complexity, how to configure it, and why it's essential. Today, we'll explore another equally valuable field: Severity. We'll examine its role, how to set it up, and w...
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Adding SLA status and data to the customer portal ensures that your clients are always informed about the progress of their requests. By displaying the SLA target date, they’ll know when to expect a ...
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Anyone reading this article has likely encountered SLA Automation in JSM (Jira Service Management) or considered using it. JSM offers basic automation for SLAs, but it has limitations, especially for...
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Getting Started with OLAs in Jira: Understanding and Defining Almost everyone has faced the problem of a project delay❌ because one of the teams didn’t complete their tasks on time. Or perhaps you’...
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The image below is what happens when I export these 2 columns which are time until SLA breach. (e.g. 0:29 means 29 minutes until SLA breach for response same applied to SLA for resolution). However,...
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Your service desk might be busy, but is it really performing well? It’s frustrating when you’re tracking too many KPIs that don’t give a clear picture of success. Here are the most important KPIs...
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I run the service desk and for most issues, our project-wide SLA rules are just fine. However, there is a regular ticket type that gets submitted where we don't actually have to act on it until a dat...
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Hello! I'm struggling to find a way to capture the average SLA for Time to first response for issues within the JQL: "Time to first response" = running(). This include all issues where their S...
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Service Level Agreements (SLAs) are crucial for measuring performance and ensuring customer satisfaction. However, what happens when an SLA’s calculation, possibly applied to thousands of issues, nee...
- App Central
- Discussion
- sla
- time-to-sla
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🚨 SLA Breached: More like 'Sorry, Late Again?' We've all been there. ⏰ The clock's ticking, tickets are piling up, and suddenly... BOOM 💥... an SLA breach notification hits your inbox. ...
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¡Hola! He configurado tres SLA en mi proyecto, pero el de "Tiempo hasta primera respuesta" está generando errores. Hay algunas tareas que, por mucho que respondas con un comentario a cliente, el SLA...
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Maintaining high customer service standards is paramount in today's fast-paced business environment. One key aspect of this is managing and meeting Service Level Agreements (SLAs). For Jira users, th...
- App Central
- Article
- automation
- sla
- time-to-sla
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How we can configure JIRA for real time SLA monitoring, reporting and alerting
- Jira
- Question
- cloud
- jira
- jira-cloud
- report
- sla
- +1 more tag...
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As we have written in other publications, an SLA is “a contract between a service provider and a client. It is used to define the scope, cost, and quality of services to be provided by the vendor o...
- App Central
- Article
- resolution
- sla
- time-to-sla
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Effective task management and timely problem-solving are essential to success in today's business. However, as the volume of work and complexity of projects grow, the monitoring and reporting process...
- App Central
- Article
- report
- sla
- time-to-sla
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In today's world, speed, efficiency, and adaptability are critical components of successful project management. The Agile methodology and the Jira project management tool allow teams to work faster a...
- App Central
- Article
- agile
- jira
- jira-cloud
- sla
- time-to-sla
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Hi, Atlassian Community! 👋🏻 It’s Derya from Appfire. Ever stare down a looming deadline while desperately wishing for a time machine? We've all been there. That's why Service Level Agreements (SL...
- App Central
- Article
- sla
- sla-management
- time-to-sla
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I have created Time to SLA - Detail report with SLA columns and issue columns selected for the report. Post generating the report which is correctly showing on screen when I export the report SLA col...
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Hello, I need to be able to send out email notifications to external email addresses from the Plugin Time to SLA. I configured the SLA's, all good, they are showing up and working as expected. The ...
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