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- Tag: time-to-sla
Tag: "time-to-sla"
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Does your team always manage to close requests on time? Or are you just guessing how well you’re meeting your SLAs? Tracking SLA metrics is not just a formality—it’s the key to team efficiency...
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SLA performance tracking has become even smarter. Now, you can dive deeper into your team's productivity by analyzing SLA metrics based on Jira fields or custom criteria. Whether it’s priority, sever...
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Transparency and communication are critical to building trust with your customers. One powerful way to achieve this is by making Service Level Agreement (SLA) metrics visible on the Jira Ser...
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Last time, we explored SLA Complexity, how to configure it, and why it's essential. Today, we'll explore another equally valuable field: Severity. We'll examine its role, how to set it up, and w...
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Adding SLA status and data to the customer portal ensures that your clients are always informed about the progress of their requests. By displaying the SLA target date, they’ll know when to expect a ...
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Anyone reading this article has likely encountered SLA Automation in JSM (Jira Service Management) or considered using it. JSM offers basic automation for SLAs, but it has limitations, especially for...
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Getting Started with OLAs in Jira: Understanding and Defining Almost everyone has faced the problem of a project delay❌ because one of the teams didn’t complete their tasks on time. Or perhaps you’...
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Your service desk might be busy, but is it really performing well? It’s frustrating when you’re tracking too many KPIs that don’t give a clear picture of success. Here are the most important KPIs...
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🚨 SLA Breached: More like 'Sorry, Late Again?' We've all been there. ⏰ The clock's ticking, tickets are piling up, and suddenly... BOOM 💥... an SLA breach notification hits your inbox. ...
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Maintaining high customer service standards is paramount in today's fast-paced business environment. One key aspect of this is managing and meeting Service Level Agreements (SLAs). For Jira users, th...
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As we have written in other publications, an SLA is “a contract between a service provider and a client. It is used to define the scope, cost, and quality of services to be provided by the vendor o...
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Effective task management and timely problem-solving are essential to success in today's business. However, as the volume of work and complexity of projects grow, the monitoring and reporting process...
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In today's world, speed, efficiency, and adaptability are critical components of successful project management. The Agile methodology and the Jira project management tool allow teams to work faster a...
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Hi, Atlassian Community! 👋🏻 It’s Derya from Appfire. Ever stare down a looming deadline while desperately wishing for a time machine? We've all been there. That's why Service Level Agreements (SL...
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The importance or attention given to a ticket based on the SLA is known as priority. There are four priority levels by default: Low, Medium, High, and Highest. Low-priority tickets are the least impo...
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Hi everyone, Often the users and managers want to see the overall SLA performance in a consolidated way in the dashboards. Generating SLA reports can become tiresome so Time to SLA has a new gadget ...
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There are multiple ways to define an Initial Response SLA but if you want to define them with different reset conditions, look no further! Next-Gen SLAs are here! Before we dive in, we have a few sp...
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2021 is here with new opportunities and beginnings. We have planned many exciting things for 2021 and it's time to reveal the first one! The new era of SLA management has arrived with...
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Each team has its peculiarities and work approach. That is why it is important to have flexible tools to measure and monitor these processes effectively. We have added the new functionality to the SL...
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In a competitive environment, trust is a crucial factor in customer choice. One of the main ways ...
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