Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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If you weren’t able to attend Team ‘25 don’t worry, we’ve got you covered! Join us for a webinar on May 28th where we’ll recap all the exciting announcements for Jira Service Management at Team ‘25. ...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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Looking for an easy way to delete (bulk edit maybe) multiple alerts.
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Looking to create a manual automation from JSM Ops alerts to create an Incident in out JSM project. When setting the Incident summary from the alert summary, I have {{alert}} and similarly {{a...
- Opsgenie
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hi Community, I want to copy the field values of Parent on Child Create screen when user selects a Parent in Parent Link field present on Child. For example, there is a PARNT-1000 user...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
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Hi All, Today I've noticed a new prompt in JSM reply boxes that says "Draft a reply". Can this be disabled and removed? Thanks.
- Confluence
- Question
- cloud
- jsm
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Hello! I'm interested to hear from customers that have successfully JSM implemented assets as their CMDB solution. I've heard first- and third-hand about companies that use assets for IT i...
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The wait is over—everyone can now try the new navigation! We're excited to share that the opt-in experience is officially available for your sites. Try it out early ✨ Can’t wait to dive in?...
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Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM f...
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Project Managers, let’s talk straight. For too long, Jira has been seen as just a ticketing tool — a place to log tasks, assign them, and move on. But that’s not what Jira was built for. And ...
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In today's collaborative business environment, the ability to share project data effectively is crucial for success. Jira and Jira Service Management (JSM) have become indispensable tools f...
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My team has experiencing some issues with the voice notification this week. Sometimes the call arrive some minutes (15 or 20 min) lather than the app alert or sometimes the alert never arrive...
- Opsgenie
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hello I try to found assets using the api assets/1.0/object/navlist/aql with the qlQuery payload such as { "qlQuery" : "objectTypeId=<id1> OR objectTypeId=<id12>"} but...
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Hi Community I'm getting this error when I try to select the Linked issues fields to export issues using the gsheet extension Jira Cloud for Sheets. Is this a normal behaviour? How can I ac...
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Jira Service Management (JSM) is designed to support a wide range of service desk users—from internal teams (like IT, HR, and facilities) to external customers and partners. To truly maximize its p...
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...5485 The issue: Currently, each JSM project can only have one customer portal, where all request types are displayed – grouped by request groups. While this might be sufficient for simple s...
- JSM News & Discussions
- Discussion
- customer
- helpdesk
- jsm
- portal
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello, Does Opsgenie provide an efficient way to route calls from the service desk to the appropriate on-call team member? Think of it as a reactive on-call voice routing scenario. Typically what...
- Opsgenie
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
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Hi, Jira service issue can be raised by: 1 - Portal 2 - Jira (regular way to open a ticket). I am looking for an automatic way to extract this information and put it in a field. ...
- Atlassian Automation
- Question
- automation
- jsm
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Hey Atlassian community! I'm Jay Prakash, Senior Product Marketing Manager at Upscale, and I'm excited to share that I'll be at Atlassian Team '25 from 8-10 April 2025 in Anaheim, CA! I’ll be joine...
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I have a strange "bug" with my JSM automation. It fails to pass the JQL condition which is looking for the last person to comment in the request participants field, unless there is already a value (a...
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