Community resources
Community resources
Community resources
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- Tag: jsm
Tag: "jsm"
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Hi Atlassian community! Posting this question here as I wasn't able to find any existing information so wanted to see if anyone had an answer to this. Context: Created a JSM help desk t...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) kicking off in April for a brand new feature in Jira Service Management - Journeys! A way for you to automatically cre...
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Hi there, I'm looking into the possibilities to create some dynamic pages in Confluence. Currently, when a onboarding request is created in our JSM, we create a Confluence page for it using a t...
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...virtual Atlassian Community Events (ACE) chapter focused on service management with JSM. Normally, our meetings are online. We're not affiliated with a city like most ACE chapters — we’re a global c...
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Hello, I am reaching out to gain a better understanding of how you manage sprints within Jira Service Management (JSM). As JSM is primarily designed for IT service management and lacks n...
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I got this question asked by an interviewer. i am new to jira. can anyone answer for this ?
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- new-to-jsm
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Even though I am using the Turkish language in Jira, the 'All Portals' text is not being translated into Turkish. Is there a previously opened ticket for this? Also, the text 'Required fields are mar...
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...re three solutions that help monitor and manage SLAs effectively. 1. Atlassian’s Jira Service Management Jira Service Management (JSM) is Atlassian’s native solution for IT service management (I...
- App Central
- Article
- jira
- jsm
- reports
- sla
- sla-time
- +1 more tag...
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When will the OpsGenie feature that allows monitoring of 3rd party Atlassian Status Pages be migrated to JSM? This doesn't appear to be covered in any of the migration documentation or FAQs s...
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the s...
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Introduction Tracking Reopen Counts is essential for teams looking to identify Jira workflow inefficiencies. If a work item keeps moving back and forth between the same statuses, it's usually a si...
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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New year, new enhancements! 🎉 The Roadmap & Idea Portal App for JSM kicks off 2025 with powerful updates designed to make managing your product roadmap even more seamless. From greater c...
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I have a kb space connected to my service project. I can restrict an article to only show to a group of users. Can I set an article to serve to everyone EXCEPT a group of users? Or can I...
- Confluence
- Question
- cloud
- confluence
- confluence-cloud
- jsm
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein a...
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...hey faced and solved in 2024, and we're sharing these insights to help the broader JSM community. What Challenges We Helped Customers Overcome Last Year Manager Approval Automation For one f...
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...eams - Hear from customers like New Work SE and Public Sector Data Processing Agency in Bavaria (AKDB) about how they are navigating service management in the age of AI, the lessons they’ve l...
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G’day London Community! In just 1 week, Connect: High Velocity is headed to London for jam-packed (sold out) IT event. We’re bringing together industry leaders, your peers, ...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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G’day Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London and Mun...
- Official Atlassian Events
- Article
- event
- it
- jsm
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G’day JSM Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London a...
- JSM News & Discussions
- Article
- event
- it
- jsm
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G’day Chicago Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event. We’re bringing together industry leaders, your peers, and Atlassian experts to con...
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...anagement (JSM), teams can now gain deeper insights into customer feedback and take proactive steps to enhance support processes. What is Customer Sentiment Analysis in Jira Service Management? Customer s...
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...rojects (software and JSM) however, the software projects are listed first and sorted by the custom field then the JSM projects are listed and sorted by the custom field. I do not get a full list of issues w...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
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In Agile project management, finding workflow delays is crucial for maintaining sprint efficiency. When issues remain in a status longer than expected, they create bottlenecks that delay development,...
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