Hi all For triaging, I reassign many tickets to another user or other users. Is there a way / JQL, for me to filter these out and as bonus to filter these between a speific date? Ie. i would like t...

• Jira
• Question
• assignee
• cloud
• issue
• jira
• jira-software
• +2 more tags...

We are currently using Jira Server as a bug triaging solution, where we have a Triage project where a lot of issues are created every day. After analyzing the issues, the triage members select a D...

• Atlassian Automation
• Question
• automation
• api
• javascript
• move
• script
• +3 more tags...

We are new to Halp, and loving it so far.  One issue we have though, is when we set it up we selected a channel for the triage channel that is used for other things.  We wish to change t...

• Assist
• Question
• halp
• triage

Hi there, Just exploring some workflows for our JSM instance and this came up.  We have support teams in Sydney and Vancouver. The support supervisors want to have a global triage queue / p...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• triage
• workflow

For some time now we have been able to filter a user picker field based on a project role or group(s). However these are statically defined. What we have as a use case is that we normally "assign" ...

• Jira Service Management
• Question
• cloud
• jira
• jira-service-desk
• triage
• user-picker

...indings prior to creating Jira tickets for them -- a type of triage. This seems less than ideal. Any suggestions for how we might accomplish this more efficiently?

• Jira
• Question
• bug
• cloud
• consolidate
• issue
• jira
• +3 more tags...

...rganizations that cannot see outside of their organization. However, if a ticket is opened by a client belonging to Organization A, I want it assigned to a certain team A assignee/agent that further triage...

• Jira Service Management
• Question
• cloud
• group
• jira-service-desk
• jira-service-desk-cloud
• organization
• +2 more tags...