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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We have a customer who uses ServiceNow. We would like to do a 2-way integration between their ServiceNow instance and our JSM Premium instance. Can anyone share any feedback on the various opt...
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Hello, I wanted to know if it's possible to create an automation in Automation for Jira today by performing a POST/PUT on a Rest API. If so, is this already documented? I couldn't find it in the d...
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Trying to export the filter (my defaults) to csv file and it does not do that
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Could we Migrate Settings, Configurations from Sandbox to Production Using Configuration Manager (CMJ) Add-On??
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We have a group of agents, external to us, that always end up using the "Create" button at the top of the screen instead of the purpose built submission form. This causes gaps in our data and bypasse...
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i cant view my project. I am admin of my project, only admin of my project
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I have created several forms for users to submit tickets. When I use the "Date" Field Type - how can I prevent a user from entering a date in the past?
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Hello there, I’ve read your disclaimer about moving Advanced Incident, Change, and Problem management capabilities to Premium/Enterprise, but a few points are still unclear for our setup. Context: ...
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Dear Support, Please help us, because after uninstalling then reinstallng Timesheet Export-ot it doesn't work at all.
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Hi all, I'm trying to get the following situation to work, but no luck so far. I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset manageme...
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How can I disable email request type? some requestors reply on email notification and the reply become a ticket. Right now, I'm using automation to delete the email request. How can I avoid ...
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Hi, Is it possible to log the hours spent and add a short description directly in the Jira Service Management ticket for the requested intervention? Also, is there an option to export a report in E...
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How can I disable certain organizations from viewing the list of requests in the customer portal in Jira Service Management?
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How can I disable automatic ticket creation when a requester replies to an email notification? how can I avoid it to become a ticket or to prevent requestor to reply to email notificat...
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My connected email account's password changed. How do I change it in JSM?
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The button is clickable but nothing happens upon clicking it. I have all the right permissions
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...e've been using it for over a year without issue, and we didn't change any configuration on our side. When I click on Send, I receive the Response {"success":true,"validationErrors":null,"message":n...
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Hi Is it possible to add fields like estimation / sla time here so te customer can do also a follow up ??
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I am trying to connect to the forms rest API using a service account. * The account and Basic Auth API Token scoped to read:jira-work, read:jira-user * I am using the following endpoint URI https:/...
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Apwide's #BeaverBooking showcase competition is super busy - Community's own ACE Austin Champion, Suze Treacy is a Jury member!! - and as I was laughing at Kit's entry (what a legend!) when I realise...
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Has anyone successfully used the Teams API with OAuth 2.0 (3LO)? I’m running into a “token mismatch / unauthorized” error no matter what scopes I try. Here’s what I’ve tried so far: Switched fro...
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I am currently importing data into the Assets app using the Import REST API provided by Atlassian on a set schedule. With the current setup, the objects are only updated or appended. However, is ther...
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I have a number of user accounts that are identity provider managed but do not have the groups which are Azure synced and supposed to be managed via external directory. I have tried removing and re-a...
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We are looking to change some Jira workflows for a project and had a few questions. Is it possible to either pause/disable all user notifications for closed/completed tickets? When we initiall...
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Hello, Im looking in to see if its possible to create a "sub department" category on a onboarding ticket ex. Department: Engineering Team: API-Team And then have a Jira Playbook attached ...
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| September 15, 2025 11:39 PM PDT | ||
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