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Jira Service Management
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I am the creator and primary manager of a project on your platform. I originally intended to use Jira Software Free Plan to manage my team’s work with boards and tasks. Unfortunately, the projec...
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Hi all, We are starting to use Assets to track laptops, and sourcing our data from MS Intune via Data Manager. What I'd like to do is take MS Intune information as the "source" information, and if ...
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The Jira Help Center has a connection between the knowledge base and AI. For example, you create a ticket and then receive suggested solutions from the knowledge base or the AI chatbot, which is also...
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Dear Team, With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further up...
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Hi all :) I have a portal where my users can access to submit tickets. My users are all portal only customers, and I have restricted sign ups to only allow my company domain address. To cut th...
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I have created a test case and iam in need to map that test case to test cycle, but iam unable to find the option, need a help on it. Earlier i use Zephyr actions to map my test case.
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Toque em um clipe para colá-lo na caixa de texto.
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Hi, I'm running into permissions/access issues when trying to share a form with stakeholders. The use case is sharing a new hire onboarding form for the stakeholders to fill out and submit, cr...
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Hi community, I would like to automatically assign a service request to an agent based on its Portal Group in Jira Service Management. So far, I can only use Request Type as a condition in Automati...
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How can I hide or remove the name of the agent in a respond to a external customer? As shown in this screenshot, the response to the customer contains the agents full name. Unfortunatly, I cant chan...
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Hello, I am excited about the potential integrated support solution that Jira offers now that they've added an ITIL based service management solution. I am familiar with other ITIL based soluti...
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Is it possible to create an automation that adds information to a document in Confluence? Example: A ticket is created, and it contains the fields Name and Phone Number. I would like ...
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Hi there, I tried to update the time zone using Account preferences but it does not reflect on the SLAs widget. I've tried logging out and in, clearing cookies and using Edge and Chrome browsers but...
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Hi All, I am trying to construct a JQL that would filter the issues updated by a group of agents before a certain (relative date). So conditions: Updated 10 days ago or earlier by the assignee Cr...
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Our customer notification when replying is badly formatted. It seems like images are hidden behind the text, the alignment is not correct. Please see example image: Can anyone help with this iss...
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Dear Friends, after the changing to the new Version on 01.08.2025 the possibility to change the Queues Colors depiction has disappeared. According to my Company Jira Administrator in a new Versio...
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When i setup new organization and send email invitee to new users it doesn't reach them. Resending the invite isn't working and they are unable to log in. Kindly please give resolution on thi...
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Service Project has been linked to Slack.https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/ Work items are being created properly. Agents channel for the issues work prop...
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Hi All, I want to train the JSM Virtual Agent to "decrypt" my app's error codes. The code contains 8 digits, which are divided into 3 parts: Digits 1,2. Digits 3-5. Digits 6,7. Each part provid...
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Hi Everyone, Following up on my previous post regarding the creation of a Level 2 escalation process with an external company that uses a different ITSM system (Autotask), I received suggestions tha...
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Estoy intentando probar la conexión de datos en un campo de un formulario en un plan free de JSM. Sin embargo, siguiendo las guías encontradas me doy cuenta de que la opción de añadir conexiones ya n...
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Hello, I have created a manual automation however I am not able to set the request type. It is giving me an error message of 'Request type can't be edited here You will need to use the "Edit ...
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Because of changes to Jira over the years, how we added customers to our service desk was done differently or incorrectly, resulting in customers who should have been portal only / email support bein...
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Hi Im exploring playbooks and curerntly building a few within the Projects I manage. I was wondering if someone could confirm if its possible to provide a user with the opportunity to add a c...
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Hello, We have started onboarding a new team member to KDP 2 weeks ago. Email address and GSN is now fully available early this week. A service request was raised promptly, but the user is not able ...
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Atlassian Community Events
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| August 26, 2025 3:48 PM PDT | ||
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| August 12, 2025 8:27 AM PDT |