Community resources
Community resources
Community resources
- Community
- Tag: jsm
Tag: "jsm"
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When will the OpsGenie feature that allows monitoring of 3rd party Atlassian Status Pages be migrated to JSM? This doesn't appear to be covered in any of the migration documentation or FAQs s...
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Hi! I have recently completed the following certifications related to JSM: Jira Fundamentals Badge Jira Service Management Fundamentals Badge Get started quickly with Jira Service M...
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...oints, ROI, and more JSM Field Overhaul: Seven new fields to make ITSM smoother than ever, including Due Date Countdown, Progress Bars, and WSJF Dark Mode: Work hard, stay sleek Plus, we w...
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Hello everyone, I have a question regarding managing access rights in JSM regarding the Portal. Currently, I have built one project with 3 organisations within it. Each o...
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Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task d...
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Hello Atlassian Community! We’re excited to introduce our new Comment Toolkit for Jira (Beta Version)—an app designed to help teams manage, organize, and streamline Jira comments. ...
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...ouch with approximately 10 organizations that manage incidents with JSM, and are interested in improving how they communicate service status during an incident. Your insights and experience are critical t...
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JSM Assets is a good tool. JMWE is a great tool. Together, they are greater than the sum of their parts. Note: for the remainder, "automation" or "rule" or variants thereof all refer to JMWE. The p...
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I am the system leader, and I need to create a strategic training plan for myself and my developer, who have deep knowledge in Jira service management. In addition, what are the essential tr...
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My team and I are trying to move forward creating various request types in our help portal. We have come to the point where we need to make a decision about how best to create all our forms. Here are...
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Am I able to run a query to see which issues were created in the JSM portal, versus which issues were created in the Jira backend? We are trying to determine how many devs are submitting i...
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...ncompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service Desk projects, e...
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Managing licenses for Jira Service Management (JSM) can be a costly affair, especially when agent licenses are not utilized to their full potential. Often, organizations find themselves paying for l...
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I’m happy to share that I recently acquired my Atlassian Cloud Administrator Certification. I’m super thankful to this community and the Atlassian University team for putting together such great cont...
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Hi, I wanted to know about the types of custom fields supported by the virtual agent. I recently attempted to create an intent that included a checkbox field to gather informat...
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...asy to stay on top of your tasks. We'd love to hear from you! Any questions or need help getting started with our Due-Date feature or any other custom field for Jira or JSM? Drop a comment below or r...
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...ocumentation for an elaborate illustration of how these actions are done Bulk creation of JSM organizations. Bulk deletion of JSM organizations. Bulk addition of JSM organizations to a service desk....
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Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. T...
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Hi All, We're starting to take advantage of automation wherever and whenever we can, and have built several automations based on webhooks sent from Jira Service Management. We are also attempting t...
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...rray of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service D...
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