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Jira Service Management
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How can we include the full comment history in Jira email notifications? We are facing an issue where only the most recent comments are included, which does not meet our clients’ expectations. Could ...
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We are still in the learning phase with our JIRA helpdesk and we have run into a little issue that I would like to resolve. I want my users that are submitting tickets to be able to see the Sta...
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I run a support desk on JSM for customers of our software package. They raised support tickets with us via a subdomain, https://support.ourdomain.com/. We have taken on a new customer that i...
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{{issue.created.plusWeeks(3)}} The due date should be set to 3 weeks after the work item was created I have also tried “{{workitem.created.plusWeeks(3)}}”, but the due date still remains empty....
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Hi All I am using JSM Data Centre I dont have script-runner I have a custom field for assets customfield_100 which contains an asset with text attributes Key Name Serial I c...
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Hi All, Writing to inquire if the beta version of Dashboard Insights can be enabled in the Sandbox version of our environment. Thank you, Li H.
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Hello guys! I was wondering if there´s any plugin or feature for JSM, to manage hired services for the custommers. Any solution that permits the service agent to be aware of the service...
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Hi everyone, good morning. Hope you're doing well! With the recent Jira update, I’m experiencing some issues with custom fields. Some custom fields simply can't be associated with the forms of cert...
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Hi everyone, I’m building a Jira Cloud Automation rule and I’m stuck on reading the value of an Assets field in a smart value condition. Field: “[JESS] – Assets Deelnemer Afdelingen Teams” Typ...
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Hi there, I want to assign the team based on the affected service selected in a customer request. The affected service will be preset on creation from the portal. I now want to have a generic rul...
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The rule is now always executed when an asset is updated and in our case this happens every hour due to an importer. Can I tell the rule to start only once a month? With the trigger, I can only ...
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Hi everyone, I'm encountering an issue with a cloned request in Jira Service Management (JSM) where the image preview in the description is not displaying, even though it appears correctly in the or...
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Hi, I am not succeeding to repeat use of custom field in a team - managed project form. I want to use same field multiple times in the form to show different default answers for a Field#1 choice. For...
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Hi everyone, in my overall support workflow requests are collected using an external service. The external service will then forward the requests to JSM via e-mail. The from e-mail address is always...
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Hi Team, I am new to the jira and jira service management. Please help me the detailed steps, how to achieve below requirement using automation rules. Below is my requirement. Using Jira Service M...
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Hi All, I am creation a form for an Issue type in a new Jira project. I've created a customer field #1 with two options. I have another field field #2, base...
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Hi Community, I’m configuring a workflow in Jira Service Management (JSM) and I’d like to know if the following is possible using only native features:Goal: Goal: I want to require the user to ent...
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...ilter that can be added to a dashboard or a report that I can send to leadership to reflect the true amount of work people do regardless of who is assigned to the work item.
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Working on JSM, free tier. I have 3 people as service desk Team. (checked on then people and access tab), when doing some tests. 2 users work just fine, even can submit tickets if needed. the thir...
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Hi All, I want to make sure that my agents are aware of tickets that they have not commented on in the last 48 hours. I currently have the following rule that does this: This works perfectly, b...
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My goal is to determine the number of outward linked issues of the current issue that are not in status "Declined". From my research it seems lookupIssues is my best bet, however I'm not sure if I'm...
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Hello, Some people are unable to approve due to the email and notification disappearing. We just ran another test trial, and the user got a notification on her Jira app to approve a work item but th...
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Hello, I am facing the challenge of creating a new project and the user authorisations for this are very strict. Is it possible that all tickets end up with an employee, he then assigns them to emp...
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Greetings, I want to create bidirectional copy sync between JSM project and Software project. It was easy to sync comments from Software to SM, but I could not achieve the opposite. When I look into ...
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Hello Since we got the new transition screen, we have to click to expand the "Log work" field to enter time spent on an issue. It used to just be a single field, where we could enter the tim...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |