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Jira Service Management
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i need a list of where i am the approver. where do i get this list?
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How can I get user email other than logged in user...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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Unable to access the JIRA PORTAL - Ticketing Boards, getting errors, is this a global issue
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Dear Team, We have faced issue while opening jira 503 error encountered please help us to resolve. Thanks & Regards
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Hi, I am using Jira Structure for leadership real-time reporting. We are using JSM as a pipeline moving tickets through a pipeline of work, ie stage 1 to stage 4. Each stage as a number ...
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For some projects in the JSM portal, not all issue types are loading in the dropdown menu. Currently, only Close and Back to Work in Progress are showing. However, I want all four statuses to be ava...
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Initially I had access to the Jira Service Management portal to submit requests, however now I do not have access and get the /forbidden and error message "... doesn't have access to the help ce...
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Question: For those of you running onboarding/off-boarding requests through JSM, do you use the Task and Sub-task work types, or have you created custom ones for onboarding and off-boarding? Backgr...
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Hi, i am trying to solve something "simple", but i am struggeling. I have a service request created for an affected Service X. That Service has "Service Responders" as Team A and Team B. Those are s...
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We need to get change the log in message for our project, but the Log In Message option is not showing even though I'm an admin on this project. Any ideas?
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For a client who needs to register for a project, when I send the invitation (even multiple times) it responds "Subscription to invitations via email cancelled"
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Hello everyone — I’m exploring ways to use Jira, Confluence, and roadmaps to keep planning structured but also leave room for creative ideas. For example, feature planning often needs strict dates an...
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Is there a way to unmask the customer email, so the agent/admin role can see the email address of the requestor? without using automation? Currently my portal is public security
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Our org currently has Jira, Confluence, and JSM. We are actively pursuing use of AI in the environment. We want to launch a HR portal to handle leaves of absence, and want to have it HIPAA-compliant....
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Can JIRA access levels for Slack integration be further restricted than what is shown here? Will there be a way to more granularly control the various access settings? Thanks! h...
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Hi everyone. I'm working on some updates to our Jira Service Managment desk and need some help clarifying a few points. For background on my current setup: I have several different aliases that al...
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Hi, if you don't have regular projects in Jira, but rather larger tasks, such as modernizing a network, how do you handle that? I've seen that you can have multiple projects in Jira, and you can cr...
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I'm building an automation and need to be able to automatically download and send the attached form when a task is created. Is this possible? If so, how?
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Hello, Recently all our JIRA Forms lost their attached file. Do you know how to fix this? The file is now displayed like this: Thank you for your help
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Hi there, I am hoping to get some assistance with the Assets objects field configuration. My goal is to filter asset objects in this custom field based on the Request Type of the JSM wo...
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Hello, in article Create an Assets object custom field | Assets | Atlassian Support there is a reference to the storage limit of an assets object custom field. Does the "20" refer to the n...
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Pessoal, bom dia! No Jira Software, dentro de um mesmo projeto, é possível criar mais de um painel/quadro, cada um com seus respectivos Tipos de Itens e Fluxo de Trabalho. No Jira Service Managemen...
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I know how to set a default value for a field in general. My question is more about how I can set the default value for a single service request. We have two service requests that use the same fi...
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Atlassian Community Events
| User | Count |
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| 24 | |
| 14 | |
| 8 | |
| 7 | |
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| 4 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| 14 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT |