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Community resources
- Community
- Tag: jira-service-desk-development
Tag: "jira-service-desk-development"
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Olá a todos, Gostaria de notificar todos os usuários que acessaram meu Atlassian Jira, através de um pop-up. Por exemplo, se algo mudou dentro da empresa ou quando lançarmos uma nova oferta dentro d...
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Hi I would like to know if someone find the way to send Custom Mails with scriptrunner listener using Jira templates. I've tried to copy a template from <JIRA-INSTALL&...
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Hİ, I have a process like below; Resolve SLA start, When I create a issue Resolve SLA stop, When I change assignee. Everything is OK until here. Then I clone the issue, and assignee di...
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Is there a way to get intervals stored in a postgres database be the value for the GOAL in Jira Service Desk SLA. Example.. We have a list of services in a database, and they each h...
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I am creating a custom field module inside a plugin for our instance of Jira Software+SD. I am from a .net/Swift(Apple)/Java(Android) background where most things have a life cycle of when an extend...
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Can anyone help me how I can add a custom field to a particular project without showing field on another project I am new please guide me step by step it would be really helpful for me.
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Hi , We need to auto approve the approval requests if "approval due date" passed ("Approval Due Date" < startOfDay()) How it can be implemented using automation fr jira or scri...
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This issue is for "JIRA SERVICE DESK SERVER and not CLOUD" Problem - We want to take care of a use case where the Customer credential is compromised and a hacker changes his email id so that he rec...
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I want to use Email This Issue to create issues with different request type based on the appearance of certain keywords on the email subject. I set two if statements on the incoming mail han...
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What are the dependencies and group ID needs to add the POM and atlassian-plugin.xml file to make the jira plugin installable and for jsd api while working in IDE.
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Dear Experts, I want to sync immediate supervisor information from Windows AD using ADFS to Jira Service Desk (JSD). Right now, Atlassian access and JSD has a limitation. Both cannot support option...
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Hi, I'm hoping someone can help. We are using the feature which turns customer emails into support tickets by using the default email account. The problem with this though is that it will only accept...
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Few users don't any see their projects in their login. But, role of the users respectively users, administrators. As a admin, i can enter into their account and see the projects. Just wonder...
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I'm researching how to setup an approval workflow for next-gen service desk, and from what I saw, the feature doesn't look to be available yet. Does anyone know when that feature is scheduled to be d...
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I am posting a comment with some text and external link combined as string using jira rest api(v3). Looks like below "text [test|https://www.test.com]" Comment shows up as normal ...
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Currently looking for a way to customize customer portal page to show all projects and request type in one page. topic = request type
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Since I know JIRA is taking the whole email body as issue description, I'm now trying another approach where the email message body is formatted in a form format like Name : User Name , Field 1 : F...
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Post the most strange/bizarre comments you have received in your Service Desk.
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I would like the call to appear to the customer who is taking care of the issue.
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Goals can be entered in hours and minutes but not days. I do not have a lot of experience and (shocker) the official documentation is brief to the point of deficiency on this topic. ...
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How do I change the heading in the Jira service desk portal(Customer portal) of the "Raise this request on behalf of" to custom message header ? Thanks in advance Nani
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Hi Atlassian Community! To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting...
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Hi, I have created a number of groups in Jira and nested those groups. Now, what I need is to get the parent group names and subgroup names separately in Jira rest API. I only need to get those thro...
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I need to grab the ServiceDeskManager in my plugin, but am unclear on how to get it. Normally I'd use component accessor, but it lacks a method for it, and it's "getComponentOfType" returns null when...
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Team, I am setting up a Jira Service Desk project and would like to understand the most effective approach to adding a custom field "account" to the request form. This field would allow the customer ...
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