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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud" in "Automation questions"
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Hello Brand new to Jira Service Management, I've created a form that I would like to have our HR department users start filling out with legal employee information and then send to the manager to co...
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This has been asked before, but I can't find anything more recent than 2023, so hopefully somebody has come with a solution since then. Every time our users re-authenticate their Assets columns get...
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I have a customer that is trying to get a running counter of time since the last update was done. They want to have a dashboard widget that shows each ticket, and the time it was last updated, plus a...
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I went to account settings and saw that my time zone was not set and when trying to make that change I was shown a message that my account is managed by someone else, that I was not allowed to make c...
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Hi all, Do you know if it is possible to change the print template in jira cloud? That print menu when we press the 3 dots (top right corner) and then "print" The objective is, for example, to add...
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Hi everyone, I searched for a while but can't find a real answer... so , i come after some opinions / Ideas from this wonderfull community. So far we got 2 JSM project running (one ...
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Bonjour J'utilise Jira service management pour le support technique de mon entreprise Au support technique nous utilisons beaucoup Atlassian Intelligence pour nous aider en utilisant - le module d...
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Costumer users in JSM are free users. In our scenario, they log in via SSO with Microsoft Entra as an Idp. But if I want to use the Atlassian AI in JSM and let the costumer be redirected to con...
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The article on the topic suggestion function states the following: Is the “latest 200 requests” synonymous with the “number of inquiries”? If so, if there are about 200 inquiries per day, which has ...
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I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them...
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Hi I’m trying to extract detailed data on open and unresolved tickets over five weekdays (Monday to Friday). Currently, when I select a single day, the system displays and exports the full details—s...
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I am just using it in my first implementation, and I have a very basic question, I cannot identify the section where I can modify the Title of the client portal, I need where it says "Dnks Support", ...
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I have a request type where they select a Project from a custom Asset Field. It pulls over multiple fields including a Project Issue Key. In automation run on create, I want to link...
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I'm trying to use the CHANGED property to find tickets that have been transferred from 1 queue to another, and I'm receiving this error. Ima using this jql : project = "RP" AND created >...
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Hi, I have created a JSM cloud automation that clones and links a new JSM ticket to a Jira ticket. In the Create work item section, I have updated each of the 'Choose fields.....' with smart ...
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My goal is to track what times most service requests come in, with hourly counts over the last month, but ideally with averages as well. I have tried two ways to query this information, the first be...
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...tatic URL path that needs to be publicly available for Jira to access in order to ingest the import data. This works fine but it is not a secure method due to the URL being public. I need to r...
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My company originally only uses JSM internally for IT requests , but now we want to be able to use it for external customers for Customer Support. I looked into trying to figure out wh...
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Is it possible to evaluate JSM assets attributes using JMWE's, build your own condition? I have used the below successfully, but instead of modifying the workflow each time we need to includ...
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Hi There, I have JIRA. The custom dashboard option is not available in our account. We are trying to build a dashboard that displays the clients project details but has limited access to other proje...
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Hello community, Our requesters have expressed frustration around the functionality of the request list in the Help Center. They would like to be able to filter requests by 'Client', however our Ji...
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In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
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My client asked me about this topic. The client wants to know if Jira Service Management premium does this type of asset management. Can you help me identify this issue? ITOM (IT Operations Manageme...
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But I'm not able to fetch all the user's list in JIRA service management using the rest API bulk users. can anyone tell us the approach to do the same
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I have a custom Asset field when the filter scope is "Assigned User" = currentReporter() OR "Managed By" HAVING user("currentUser()") This is so, when a customer logs a ticket, it shows the...
